FAQ

Click on a topic to view helpful information on that subject

FAQ
Click on a topic to view helpful information on that subject
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Can I see whether a charge point is available or in use online?

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No, at least not on our website. Because Energise network covers a number of different charge point operators, we cannot provide a live feed for them even though they are all displayed on our map. If you click on each point on our map, you’ll be able to see the web address for the network operator of that point where its live availability will be displayed. CYC’s map, for example, will display the live availability of our rapid chargers.

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How do I contact you if a charge point is faulty?

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Energise does not own any charge points and so we don’t maintain the points ourselves – any faults with our rapid chargers should be reported to our partners Charge Your Car.

Other charge points experiencing a fault should be reported to their respective network operator, e.g. Podpoint for Southern Rail.

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Can I use my Energise network card on all charge points?

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You can use your card on all Energise network rapid chargers in the South East as well as all charge points that are managed by Charge Your Car or wherever you see the CYC logo displayed, UK wide. You’ll also be able to use your card on Ecotricity Electric Highway chargers and at charge points at Southern Rail stations. We’re working towards extending this compatibility to other network operators so keep an eye out in future.

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Why are people trying to bring different networks together in the South East?

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We believe that all charge points should be accessible as possible to all people who wish to use them, regardless of who they belong to or what system they operate on. A more open charging network will, we think, help to improve the public perception of electric vehicles, which we hope will ultimately aid take up. This is why we are not only installing rapid charge points of our own, but encouraging other charge point owners to be part of Energise network, have their points displayed on our map and help us create a truly joined up, open network for the benefit of EV drivers across the South East.